SMO Services

Our SMO Services include:

👩‍⚕️ Recruitment of Site Staff for Clinical Sites

We handle the recruitment and onboarding of qualified site personnel, including study coordinators, nurses, and administrative staff. Our process ensures that the right people are placed quickly and compliantly, aligned with study needs.

📊 Reporting Based on the FTE Model

We provide transparent, FTE-based reporting to sponsors and CROs, enabling accurate budgeting, performance tracking, and resource planning throughout the study.

🗂️ Study Coordinator Management

Our team oversees daily operations and performance of study coordinators, ensuring consistent support for investigators and timely execution of trial activities.

💸 Patient Reimbursements

We manage end-to-end reimbursement processes for patient travel, meals, and other study-related expenses — enhancing retention and satisfaction through a smooth financial experience.

💊 Pharmacy Payment and Invoicing Procedures

mediSMART facilitates payment coordination with site pharmacies, including invoicing, payment tracking, and documentation management to ensure financial accuracy and regulatory compliance.

🔄 Revolving Fund Payments and Tracking

We administer Revolving Fund (RF) payment systems, ensuring timely fund disbursement, reconciliation, and ongoing tracking to support site sustainability and accountability.

🎓 Site Staff Trainings

Our tailored training programs for site staff cover protocol procedures, GCP compliance, regulatory updates, and site systems — supporting high-quality performance across all roles.