mediSMART professionally implements business excellence models which are the systematic use of quality management principles and tools in business management, with the goal of improving performance based on the principles of customer focus, stakeholder value, and process management. Key practices in business excellence applied across functional areas in mediSMART include continuous and breakthrough improvement, preventative management and management by facts.

mediSMART holds ISO:9001 and ISO:27001 certifications which are word-classed documents on excellency and data security.